Skip to Content

Why Does My iPhone Keep Telling Me I Have A Voicemail?

Why Does My iPhone Keep Telling Me I Have A Voicemail?

If you’re getting voicemail notifications on your iPhone while no messages have actually been received, you’re not alone as this is a common issue on the iPhone.

If your iPhone keeps telling you you have a voicemail when there is none, it may be due to a carrier issue as voicemail service is independent of the device. Your mobile network may also be the culprit, or there may be an issue in the voicemail app on your phone.

Switching to WiFi will stop fake voicemail notifications as the voicemail carrier service requires mobile data to operate.

So how can you turn off voicemail alerts? How to get rid of these voicemail notifications although there is none?

Why do I keep getting a voicemail notification?

Here are some possible reasons you are constantly getting voicemail notifications even though you actually don’t have any voicemail.

1. Voicemail service issues

If you keep getting the voicemail notification without any messages, your carrier may be the culprit. Voicemail is a carrier feature and your carrier is responsible for setting it up for you.

If you are checking your voicemail again and again because of the false notifications, first contact your carrier. 

You can also try switching your SIM to one from another carrier and see if that solves the problem.

2. Mobile network issues

Sometimes your mobile data might be causing the false voicemail notifications problem. If you are using your mobile data, try to turn it off. Restart your iPhone and connect to WiFi instead.

If the false voicemail notification goes away when turning off mobile data, this will confirm the problem lies with your mobile network provider.

3. Voicemail app issues

Sometimes your mobile carrier has nothing to do with the false voicemail notifications and the problem just lies within your phone.

Tweak your “Phone” app settings and see if the problem goes away.

  1. Open “Settings” > “Notifications”.
  2. Scroll down and tap on “Phone”.
  3. Toggle off “Badges”

After that, restart your iPhone and turn the badges back on. This may make the false voicemail notifications issue go away.

4. Network settings issues

Your iPhone may have some network settings affecting your voicemail features. Reset your network settings to see if the problem goes away:

  1. Open “Setting” > “General”.
  2. Scroll down and tap “Reset”.
  3. Choose “Reset Network Settings”.
  4. Restart your iPhone

See also: Does Erasing All Content and Settings Delete Everything?

5. Quick fix: leave and delete a voicemail message

This method sometime works:

  1. Call your number from another phone.
  2. Leave a voicemail message.
  3. On your iPhone, check your voicemail.
  4. Delete the voicemail and see if the notification issue persists.

Sometimes, sending a real voicemail and deleting it can solve the false notification issue.

See also: Do Not Disturb Keeps Turning On iOS

How do I turn off voicemail alerts on my iPhone?

If you want to disable voicemail alerts or notifications on your iPhone, you need to modify notifications in general as there is no specific alert settings for voicemail.

1. Turn off all notifications

To modify notification alerts on iPhone:

  1. Open “Settings” > “Notifications”.
  2. Choose “Phone”.
  3. Uncheck “Lock Screen” and “Banners” to turn off alerts showing on your lock screen or appearing as a banner.
  4. Also toggle off “Badges”

This will disable all notifications and alerts that appear on your lock screen and as banners, including voicemail notifications. However, you will still be able to access your notifications through the notification center.

2. Turn off voicemail sound alerts

You may just want to turn off the voicemail sound you hear when your phone receives a new voicemail. Here’s how:

  1. Open “Settings” > “Sounds & Haptics”.
  2. Tap on “New Voicemail” under “Sounds & Vibration Patterns”.
  3. Set the alert tone to “None”

The next time you get a voicemail, your device won’t alert you with a sound.

Why am I not getting iPhone voicemail notifications?

There are multiple reasons why you may bot be getting voicemail notifications on your iPhone:

  1. A voicemail app issue
  2. Issues on your carrier network
  3. Problems in the carrier settings on your iPhone
  4. Issues with your phone notification settings

Let’s look at some fixes.

1. Reset voicemail on your iPhone

If the voicemail app of your phone is problematic, you may not get to see voicemail notifications. Try resetting the voicemail app and see if that fixes the issue.

  1. Open the “Phone” app 
  2. Switch to the “Voicemail” tab.
  3. Call your voicemail and listen to all the voicemail messages which are pending in your app.
  4. Now call your iPhone from another phone and leave a voicemail.  You should now receive a notification.

2. Reset carrier settings on your iPhone

If all is normal on the carrier side and you are still not getting the voicemail notifications, you can try resetting carrier settings on your phone – see section “Network settings issues” earlier.

3. Modify your iPhone’s notification settings

Make sure that you haven’t turned off notifications for your phone app as this could be cause for the missing voicemail alerts.

  1. Open “Settings” > “Notifications”.
  2. Scroll down and tap on “Phone”.
  3. Make sure you have notifications turned on.
  4. Make sure all three options are marked in the “Alerts” section.
  5. Make sure the “Banner Style” is set to “Persistent”.
  6. Check that the “Badges” are on.

See also: How To Stop Calls On iPhone Without Blocking

4. Contact your carrier

If the above steps don’t fix the problem, contact your data network provider and ask if there have been any issues or changes to the voicemail service on their side. 

How do I get rid of my voicemail greeting on my iPhone?

You can’t delete your voicemail greeting, but you can choose between “custom-based” or “default”. With the “default”, the default greeting message set by your carrier is played to the caller reaching voicemail. The “custom” option allows you to record your own customized greetings.

If you want your callers to hear a different voicemail greeting every time they are directed to the voicemail, follow these steps:

  1. Open the “Phone” app and tap on the “Voicemail” tab.
  2. Tap on “Greetings” on the top left corner.
  3. By default it will be set to your carrier’s greeting. Choose “Custom” to change it.
  4. Tap “Record” to record a new custom greeting
  5. To hear your recorded greeting, tap “Play”.
  6. After finalizing the greeting, tap “Save”

How do I get rid of voicemail on my iPhone?

If you want to disable your voicemail feature on your iPhone, you can do this by two methods:

1. Disable voicemail yourself with a shortcode

You can generally disable voicemail using a shortcode.

  1. Open the “Phone” app and move to the “keypad” tab.
  2. Dial the code “#004#” which is the code for voicemail activation for the majority of GSM networks all around the world – contact your carrier if this code doesn’t work for you.
  3. You will see a voicemail deactivation message on screen.
  4. Tap “Dismiss”.

This should disable your voicemail service. You can dial *004# at any time to reactivate voicemail (this may not work for some carriers).

2. Contact your network provider

If the above doesn’t work for your network, simply contact your phone network service provider and request that they disable the voicemail feature on your account.

Why do I only see ‘Call voicemail’ but no ‘Set up voicemail’ option on iPhone?

If you see a “Call voicemail” but no “Set up voicemail” option, it may be due to one of the following:

  1. Voicemail may not be enabled by your carrier
  2. There may be an issue with the voicemail feature on your iPhone

Here are some things you can try:

1. Make sure voicemail is enabled on your carrier’s side

As visual voicemail is a carrier feature, you don’t have the option to set it up by yourself. You need to contact your carrier to subscribe to a voicemail service. 

After subscribing to voicemail, you should be able to access your visual voicemail on your phone.

If you don’t have a voicemail service set up by your carrier you may see the “Call Voicemail” option on your iPhone, since visual voicemail isn’t set up to display recorded voicemail list.

The “Call Voicemail” option simply lets you call your mailbox (set on your number) to retrieve recorded messages. If your voicemail isn’t set up already, instructions are provided through this option.

2. Make sure the iPhone voicemail app is working correctly

If you’ve already checked that voicemail is enabled on your network but the iPhone still shows “Call Voicemail”, the app might be the reason.

Try turning on the airplane mode on your iPhone and wait for a few seconds, then turn it back on. To turn on airplane mode on your iPhone:

  1. Open “Control Center”.
  2. Tap on the “airplane” icon.

Note that as soon as you turn on airplane mode, WiFi, bluetooth, and mobile service instantly get disabled.

Open your voicemail app and see if your voicemail is activated and no longer shows the “Call Voicemail” option.

Why do I get “voicemail unavailable, try again later”?

The following are two common reasons you may be getting a “Voicemail unavailable, try again later” message when trying to reach voicemail:

1. You haven’t set up voicemail

One reason for this message to keep showing up is if you haven’t set up your voicemail on your iPhone. 

You need to contact your carrier to subscribe to a voicemail service, which may be paid or free depending on your carrier.

Call customer support to get voicemail activated, or use a shortcode from your provider if available – see section “How do I get rid of voicemail on my iPhone?” above.

2. Network settings issue

If you have recently upgraded or updated your iPhone and you are getting the “Voicemail unavailable” message, it may be a sign of some issue in your network settings. Try resetting your settings and see if the error goes away:

  1. Open “Settings” > “General”.
  2. Scroll down and choose “Reset”.
  3. Tap on “Reset Network Settings”